Main menu english

Was your flight delayed,
cancelled or overbooked?

Then you are entitled to a compensation!

Check your flight

What problem did you have with your flight?

What compensation do I receive?

This depends on the distance of your flight…

Up to 1500 km
€250
1500 - 3500 km
€400
More than 3500 km
€600

We automatically check whether your flight was delayed or cancelled
and meets all legal requirements.

How does it work?

We file a claim for you and take care of all the paperwork.

1. Check your flight

  • Click/tap "calculate compensation" on top of this page.
  • Fill out the form (5-10mins)
  • Upload your documents (screenshot of airline tickets, photo of your passport or other identification)

2. We work for you

  • We retrieve additional information regarding your flight (exact delay, weather conditions, ..)
  • We draft a watertight case (including all documents, proof, signatures and calculation of maximum compensation)
  • We investigate possible exceptional conditions
  • We send a notice of default to the airline
  • We negotiate with the airline

  • If necessary:
  • Settlement through lawyer
  • File a subpoena against the airline
  • Lawsuit

3. Receive your compensation

  • We receive your compensation (if necessary: forced collection at the airline)
  • We transfer the money to your account (minus our fees) without delay :-)
  • You can use the money from your compensation to book a new trip or flight!
  • Follow us on Facebook for news and tips about air travel!

We keep you informed during each stage by e-mail. You can also track the status of your case on our site through your personal Happy Page.

How much does it cost?

You only pay if we win your claim and after you received the compensation.

Cost :

  • 25% of the total claim value
  • 25€ administration fee per individual
  • Not successful? No costs!
  • We charge the same price for every type op file (flight delayed or cancelled, denied boarding, downgrade)

The price remains the same, regardless of when you file your claim (up to 1 year after your flight)
We will NOT charge any additional costs if we have to go to court for your case.

Why choose Happy Flights?

We do our utmost effort to put you over the moon.

We love this!

We passionately follow up on your claim! No flight delay or cancellation can scare us. Our goal is to make every customer happy.

No paperwork

We take care of your claim so you are NEVER bothered with all the red tape, even when it goes to trial. Our service is never delayed.

Automatic check

Was your flight delayed or cancelled? Our software immediately checks whether your flight is eligible or not (which it is correct in more than 95% of all cases)

Firm but fair

We respectfully approach all airlines but will go to court (and win) if necessary.

Still not convinced? Read more about who we are.

When are you entitled to compensation?

The conditions are precisely defined in the European legislation (EU261/2004)

This legislation applies to ALL airlines for a flight within or from Europe. A flight to Europe is only eligible when the flight has been conducted by a European airline.

Delay

You are entitled to compensation if your flight was delayed for three or more hours (at your final destination), unless the flight was delayed due to exceptional conditions or force majeure occurred.

Cancellation

This depends, among other things, on when you were notified by the airline. We automatically check this if you calculate your compensation on our website.

Downgrade

If you were assigned a seat in a lower class during the flight, in contrast to the class indicated on your ticket. This also applies if the flight was not delayed

Denied boarding

If you were not allowed to board the planned flight and arrive at your destination with a delay of +3h (typically when the flight has been overbooked).

Most people know that you get compensation if your flight was delayed, but as you can see, you can also get compensation in other cases.
Would you like to continue sifting through the law? You can do so in our FAQ section or by checking out our blog.

This is why we do it

Each positive review motivates us to continue doing what we do best

A happy customer

It’s never amusing to hear that your flight has been cancelled or delayed, but if you are able to let the Happy professionals take care of your compensation, you will only wonder why you even worried about a few unfortunate hours in a lifetime… Thanks a lot Happy Flights, we now have an initial budget for our next holiday destination…

Nancy De Putter
3 February 2017
A happy customer

What should have been a fun trip to London with the grandparents and children turned out to be a cancelled flight and subsequently a flight with considerable delay. Thanks to Happy Flights, we were able to claim a lovely compensation. And without any administrative inconvenience. We arranged everything by e-mail and were able to properly track the status of our file online. Even the grandparents thought it was a breeze. Thanks HF!

Veerle Baert
3 February 2017

Check out our reviews on Facebook or Google.
Was your flight delayed and did you get a refund thanks to Happy Flights? Please write a review!

Read our minds!

We love to write about our passions: traveling, flying and Happy Flights :-)

No right to compensation after “Bird Strike”
Stephanie Van den Broeck
Delays can cause headaches!
Peter Van Hende

Has your flight been delayed and are you waiting and bored at the airport?