About us

We want to put a smile on the face of passengers with flight problems. Hence our name: Happy Flights!

Everyone in our team loves traveling and we know all too well that travel problems can be a serious turnaround. If your departure (or return) is compromised, thunder clouds soon appear above your head. But behind those clouds the sun is shining, because European legislation (EU261) usually gives you the right to a fair compensation.

Normally, it's an administrative path to claim compensation from an airline, but via our website it's a piece of cake. We made it our specialty.

On this website you can instantly see if your flight qualifies for compensation and what the amount will be. Our software combines real-time information from various sources to evaluate your specific situation. If you purchased your airline tickets through one of our partners, we'll even let you know about flight issues by email or text.

Once the claim has been submitted, we go for it until you get paid. You do not need to worry about anything, even if we take legal action. However, we will keep you well informed about the status of your claim.

Who are we?

Happy Flights was founded in Ghent at the beginning of 2015. We are a team of travel professionals, software developers and lawyers. By combining these different competencies, we inspire each other to make our software and processes more efficient and easier for our customers every day.

Steven
Pilot in Command

As a founder of Happy Flights, I'm in charge of the strategic and financial decisions. I also wrote most of the algorithms Happy Flights is built on. I'm probably the biggest geek at the office.

Travel tip: The Trans Siberian Express is probably my coolest travel experience. Lake Baikal and Mongolia are just magnificent!

Stephanie
Senior Claims Purser

As Senior Claims Purser I coordinate the Happy Flights Claim team. To me, customer satisfaction is of the utmost importance.

Travel tip: The Inca Trail hike to Machu Picchu really took my breath away.

Claire
Claims Purser

As a Claim Purser I am the first contact with the passengers. I analyze their requests in relation to the applicable regulations and I assist them during the whole process until they have been able to assert their rights.

Travel tip: A few days in New-York to discover the magic of this city followed by a road trip in the South-East of Canada where you can enjoy the beauty of the fauna en flora.